Processes: Minding your Ps and Qs
by: David Ollerhead
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Summary:
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I’m not going to talk about the popular phrase and how you should be minding your Ps and Qs when thinking about Performance and Service Improvements (P&SI or ψ). What I am going to discuss here is a simple way of thinking how processes (Ps) link into the strategic framework and what questions (Qs) you should be thinking about – your organisational Ps and Qs.
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| WebSite: |
| http://www.top-consultant.com/articles/PtP-PsQs.pdf |
Author Details:
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David Ollerhead
Performance through Process Ltd
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