A twelve-step program for alienating your clients
by: Abhay Padgaonkar
Many professional services firms of all kinds are guilty of charging more billable hours than they work to increase revenues and profits. This "time and materials" billing is only one of the many ways in which these so-called professionals torment, infuriate, and alienate their clients---the same clients they depend on for repeat business, testimonials, and referrals! Here is a humorous look at the 12 steps you too can take to drive your clients away... um... avoid doing at all costs! Check them out to make sure that you're not guilty as charged!