Five ways to engage your people and make your customers love you
Looking to increase sales? Then focus on your customers and make them your number one priority, right?

Finding your first job in cyber security: A guide for computer science and technology graduates.
Just finishing a degree in computer science? Interested in switching jobs? You may want to strongly consider a career in cyber security. Although most technology graduates are sought after these days, cyber security professionals are particularly in high demand.

Are you clear on why you need to innovate?
What does innovation mean to you? Is it about improving the customer experience, creating new products or changing how you work with your employees? Anita Chandraker, PA digital expert, discusses how organisations can align innovation to their core purpose to succeed.

Understanding the Cloud Spectrum
Cloud computing is often thought of as one technology, but organizations should consider which type of cloud computing is the most effective.

Intelligent Empowerment: The Next Wave of Technology-led Disruption
Technology is leading a new wave of disruption in our society. While powerful governments are worried about the potential implications of “intelligent” systems and robots displacing jobs, we're seeing more examples of such systems enabling business transformations. Intelligent Empowerment is a shift that brings together the best of both worlds: augmenting human intelligence with machine intelligence through the use of data and techniques such as Optimization, Artificial Intelligence, and Machine Learning.

Reimagine and craft the employee experience: Design thinking in action
How customers experience your business starts with how employees experience it. Design thinking helps create an engaging workplace that delights the workforce during the “moments that matter.”

5 habits that are preventing you from reaching your potential as a leader
Traditional leadership is all about capitalising on certain strengths. "Focus on what you do best and surround yourself with people who have complementary strengths."But in recent years, a lot of leadership theory has started to consider the flipside of this scenario. In other words, when it comes to strengths, you can sometimes have too much of a good thing.

Untangle your Enterprise
Enterprise organizations are stuck. Organizations spend years investing in new business capabilities, integrating acquisitions, and modernizing technology stacks, essential to bringing best-of-breed solutions to market. However, these strategic investments generally result in a tangled mess of legacy technology, skill-sets, processes, and culture.

Why every business needs an adventurer at the helm
History is punctuated by the names of great explorers; we all know Columbus, Amundsen, and Armstrong.

Do you know who has access to what in your organisation?
We spend so much time protecting our businesses from external threats, we often forget one of our greatest threats – insiders.

ThoughtWorks' bi-annual Technology Radar highlights emerging trends in augmented reality and changing structure of software teams
ThoughtWorks, a global technology company, today issued the latest Technology Radar, a bi-annual assessment of trends and technology significantly impacting software development and shaping the future of tech.

Big data…start small, think big, act fast
Like many people I’m excited and inspired by the possibilities the enormous amount of data we now have opens up. But, unlike others, what I’m excited about isn’t its capacity to answer big questions. I’m excited about its ability to have a big impact by helping organisations overcome small challenges. And about the way that idea catches on. It’s like lighting a touch paper.

Interact or Die Trying
Your relationship with your customers will constantly be at stake. It’s a shocking thought. Let’s take a moment to gain some perspective.

Do You Have What It Takes To Transform?
Customer 4.0: we’re now in a world that’s led by customers who are increasingly outcome-driven. Relevance and value are achieved by positioning yourself into the customer’s universe, being there when they need you, and getting out of the way when they don’t.

Meet the IBM Watson-powered robot that could make your next smartphone
IBM's cloud-connected robot arm shows off the flexibility of the factory robots of tomorrow.

7 ways your company is getting innovation wrong...
Though it has always been important, innovation is very much en vogue at the moment. Following the rise of legions of ‘disruptive’ new start-ups and big technological leaps forward in the past few years, it seems like every business leader is talking about how to keep their business responsive to change and their hunt for the next big thing. But many are not matching their words with actions, as new research by PA Consulting demonstrates.

Blockchain's future in oil and gas: Transformative or Transient?
​Important advances in technology rarely come with a full embrace at the start. Ground-breaking ideas can yield as many doubters as disciples...

Why Rapunzel is the perfect fairy tale for business storytelling
We live in a world of stories.

2017 Technology Trends-The haves are breaking away from the have-nots
The trends and innovations that will shape the technology industry over the next several years have come into sharper focus. Cloud computing has gone mainstream for many enterprises, and the Internet of Things is changing how both industrial and consumer-oriented companies do business.

3 Golden Rules to make your API Strategy deliver real Business Outcomes
Organizations need an API and integration strategy. It’s both an essential building block for supporting overall business strategy and a critical enabler of digital transformation.

Rebooting IT Infrastructure for the Digital Age
IT infrastructure is a core component of success Digital Transformation. However, very few organizations are making sufficient investments to transform core IT infrastructure.

The 9 Questions that Should Be in Every Employee Engagement Survey
High employee engagement survey scores shouldn’t be the ultimate goal of the survey; better business performance should. The employee engagement survey is probably the most common way for managers to understand what their teams think of their jobs and the firm that employs them.

How to Unlock the Full Potential of Diverse Teams
Diversity and inclusion are important attributes for any high-functioning businesses. Several recent studies have shown that diverse and inclusive operations tend to be more innovative, generate better ideas, and capture new markets.

What’s the Value of Digital Transformation for Private Equity?
At the turn of the century, digital was associated with technology and online. But now? Digital is everywhere. It’s pervasive across all sales channels and industries

A.I. chatbots: an evolving enabler to engage new generations
The chatbot is becoming a disruptive customer engagement tool that companies should consider investing in. By definition, a chatbot is a computer program that simulates natural conversation through voice commands, text chats, or both.

Why Augmented Reality Will Be the Next Revolution in Retail
Although the Pokémon Go fad now has predictably faded, it holds important lessons for companies intent on reaching and engaging consumers where they are, especially retailers: The game, the first truly social augmented reality (AR) experience, enthralled the new breed of omniconnected consumers as nothing else had done previously.

According to a report by Accenture AI is to become main way banks interact with customers within three years
Artificial intelligence is seen by the financial world as a key technology which, along with other "fintech" innovations such as blockchain, will change the face of banking in the coming years.

Data transformation: Unlocking the Value of Data
The focus on data has never been more prominent. A more transformational data model presents the opportunity to increase efficiency, reduce operational risk, cut costs to ultimately enable better decision making.

What is Crowdstorming?
Imagine the crowd out there, full of innovative ideas, brilliant opinions, alternative perspectives, and scarce expertise, just waiting to collaborate with you. Wouldn’t you love to jump right into it?

Why every speech should be like a good three-course meal
Christine Rusk used to be terrified of speaking in public, but by understanding what makes a good speech, and how it is like a three-course meal, she has learnt to prepare well and overcome those nerves.

How Work Will Change When Most of Us Live to 100
According to the work of demographer Professor James Vaupel and his co-researchers, 50% of babies born in the US in 2007 have a life expectancy of 104 or more. Broadly the same holds for the UK, Germany, France, Italy and Canada and for Japan 50% of 2007 babies can expect to live to a staggering 107.

Why Artificial Intelligence Needs Some Emotional Intelligence
One of the theoretical advantages of software, artificial intelligence, algorithms, and robots is that they don’t suffer many human foibles. The reality, of course, is different...

Industry 4.0: The Five Steps Towards A Digital Supply Chain
If the vision of Industry 4.0 is to be realized, most enterprise processes — manufacturing, product development, customer relations, and the workplace itself — must become fully digitized. A critical element will be the arrival of the digital supply chain.

How can harnessing big data and analytics can help cities respond to real human needs.
Through the centuries, success for cities has meant adapting to evolving economic realities: transforming from farmland to trade outposts to financial hubs. In the digital age, urban centres will be remoulded by digital and big data.

Can AI make banks as good as Amazon at knowing customers?
When you make a bank transaction, you’re unlikely to receive any recommendation or advice, even though the bank may have more relevant data about your money than Amazon does.

Five big numbers for 2017
61% -That’s the proportion of clients that we surveyed in the US recently who said that they were already involved with, or planning, initiatives related to artificial intelligence (AI), furthering the idea–currently being pushed by people from Silicon Valley to Washington and beyond– that we stand at the cusp of a new wave of automation.

The Customer-led Revolution
The world has changed. Proliferating choice and hyper-connectivity mean customers are more empowered than ever. Technology and generational dynamics have changed the way people connect and relate, placing customers at the centre of their own universe

How blockchain can help build frictionless government and better public services
Blockchain has the potential to cut through the “hodgepodge” of transacting and interfacing with government services. So says Brian Forde, Senior Lecturer for Bitcoin and Blockchain at MIT.

Strategy Gems : 2017 Automotive Trends
The future will be rocky for auto companies unable to improve returns on capital.

3 Ways to Deal With a Bad Listener That Are Better Than Constantly Repeating Yourself
Whatever the specific situation, working with a bad listener is frustrating and counter-productive. (Which, you know, since you’re living it.)

Global Human Capital Trends 2017 Rewriting the rules for the digital age
Organisations face a radically shifting context for the workforce, the workplace, and the world of work. Our survey of more than 10,000 business and HR leaders from 140 countries reveals 10 areas for businesses to focus on to better organise, manage, develop, and align people at work.

The Caring Leader
Academic studies have shown that there are proven benefits to developing a caring attitude.

How To Build A Post-Brexit Business Strategy
Following Brexit, the British government and the E.U. will spend the next several years negotiating a divorce that balances their economic, political, and social interests.The terms of exit and the trade deals that will follow will be unprecedented in their complexity...

These will be the 32 most powerful economies in 2030
PWC just released its predictions for the most powerful economies in the world by 2030.The report, titled "The long view: how will the global economic order change by 2050?" ranked 32 countries by their projected global gross domestic product by purchasing power parity.

Think flexibly to escape the office bore
Regus survey reveals the push-and-pull factors affecting flexible working decisions for consultants

How to protect your profitability while implementing change within the business
Change can make or break a business.Which is why it’s important to understand the costs versus the benefits of any change you decide to push forward in your business.

10 principles of strategy through execution
How to link where your company is headed with what it does best.These ten principles - derived from our experience working with global business - can help you build strong links between strategy and execution now and in the years to come.

FinTech Start-ups Disrupt Business Models, Customer Engagement and Financial Services Delivery in Europe
Europe is ripe for a FinTech explosion as Millennials enter the workforce and demand convenience, as well as nimble and personalised services.

How some of the world's largest companies have turned risk into a money-making strategy.
The uncertainty advantage is an approach in which corporate leaders leverage disruptive change by making targeted, bold moves toward new market opportunities.

What are the best digital apps for entrepreneurs?
The UK recorded a record number of start ups in 2016, according to StartUp Britain. And there’s never been a better time than now to run a business efficiently by using tech as your helper.

How to Create a Business Case for Data Quality Improvement
Early and ongoing engagement will help gain the confidence of business leaders in data quality

These Five Behaviors Can Create an Innovation Culture
Many companies want to establish a culture of innovation, one that will encourage employees to take risks that lead to breakthrough products.

Building a Creative Culture at Work
Work places work better when there is a positive and creative culture.

Have you been wondering exactly what Digital Democracy is?
Over the past few decades our world has lived through a revolution – created by the birth of the world wide web and the rapid development of digital technology. This digital revolution has disrupted industries with new products, services, business models and thinking.

The kinetic enterprise-A government perspective:Tech Trends
This report provides a government-specific perspective on Deloitte’s 2017 technology trends report. Over the next 18 to 24 months, each of these trends has the potential to disrupt the way government organizations think about operating and delivery models across functions, organizations, and interactions.

Eight ways to gain trust in a sales presentation
When delivering a sales presentation, one of your aims is to build trust with your audience.

How to talk about change within your organisation and get a positive response – not an angry one!
Anyone who is leading in an organisation or running their own business is going to need to make some kind of change happen at some point.

Writing tips for Top Consultants
TIP #7: How to cure nounitis

Digital marketing: Tapping big data's potential
Big data enables companies to more precisely target consumers. Historically, advertising and marketing have been rather blunt tools, but big data can help create campaigns that remove much of the guesswork and maximize returns. However, achieving this is easier said than done...

Why do we need psychometric testing?
Psychometric testing has become a powerful aid for managers in recent years. It assesses people on their motivation, their potential growth and the ‘role vs fit’ requirement. That means people aren’t selected and promoted based just on their CV and experience.

Writing tips for Top Consultants
TIP #6: In Praise of Plain English

Why business must adapt Artificial Intelligence to survive.
Artificial Intelligence is no longer just hype: it is a reality. Artificial Intelligence-based approaches, such as Natural Language Processing (NLP), Machine Learning (ML) and Deep Learning, are becoming more realistic within the technology industry.

Better pond, bigger fish: Five ways to nurture developing leaders in an ecosystem for growth
Developing future leaders isn’t just about putting them through programs. New research points to the critical importance of supporting them with the right organizational context—a workplace environment that encourages knowledge-sharing, risk-taking, and growth.

6 ways to be a more inclusive leader
Who would want to be a leader nowadays? Despite all the uncertainty in the world, from flash crashes in the markets to the fall-out of Brexit and the election of Trump – not to mention the mind-bending leaps taken by technology every other week – there’s a lot expected of leaders.

Top Ten Trends in Capital Markets 2017 - Infographic
Capgemini reports major 2017 trends in the capital markets industry which revolve around the impact of evolving regulations and the ramifications of new emerging technologies like Blockchain & robotic process automation (RPA) on market participants.

Cognitive Advantage Driving real business outcomes with cognitive technology solutions
We’ve anticipated it for years, and now it’s becoming reality: Emerging technologies are finally able to emulate and augment the power of the human brain. That has big implications for the business world, which is still coming to terms with the opportunities presented by the enormous amount of data pulsing through markets, individual businesses, and more. Conventional technology is not up to the task of extracting the full value of this mountain of data. But the promise of cognitive technology solutions is clear.

Big data…start small, think big, act fast
Like many people I’m excited and inspired by the possibilities the enormous amount of data we now have opens up. But, unlike others, what I’m excited about isn’t its capacity to answer big questions. I’m excited about its ability to have a big impact by helping organisations overcome small challenges. And about the way that idea catches on. It’s like lighting a touch paper.

Demographic and social change
By 2030 the world’s population is projected to rise by more than 1 billion, bringing the total to over eight billion. 97% of this population growth will come from emerging or developing countries. Equally significantly, people in all regions are living longer and having fewer children. The result is that the fastest growing segment of the population will be the over 65s – there will be 390 million more of them in 2030 than in 2015.

Gamification: Building New, Meaningful Experiences
Gamification is the go-to idea today for making consumers love brands, buy products, and stay loyal. We analyze this trend through one of the most resounding gamification success stories the world has ever witnessed — Pokémon Go.

Top tech predictions of 2017
January is a great time to take stock of what's going on in the business and technology worlds, a great time for planning, and a really great time for articles full of futuristic prognostications. I work as a technology strategist at ThoughtWorks and our global workforce of 4,000 technologists give us a good view into what's likely to happen in 2017.

The Evolving and Vital Role of the Data Scientist
In the digital age, all roads lead to data. Yet, transforming the growing mountain of bits and bytes into information, knowledge and real-world insights is no simple task. In many cases, it requires a data scientist to unlock the value.

What’s on the innovation agenda?
Over 600 innovation professionals recently descended on Copenhagen for the Innovation Roundtable Summit.

How Retirement Services Providers Can Tap Blockchain Thinking and Technology
As blockchain enters the mainstream and proves its ability to

New base Down Under for UK autonomous vehicle company
RDM Group has opened a technical office at Flinders University in Adelaide, Australia. The new office will be responsible for the purchasing, sales and technology support as the firm expands into Australia and the wider Asia-Pacific region. The company's revolutionary Pod Zero', manufactured at its site in Coventry, hit the headlines around the world after completing its first completely autonomous trial at the Cenex show in 2016.

Gartner’s Top 10 Strategic Technology Trends for 2017
Artificial intelligence, machine learning, and smart things promise an intelligent future.

Charity urges employers to prioritise employee wellbeing as 1 in 5 people say their happiness decreases in the workplace
Health, wellbeing and education charity, Central YMCA, has today highlighted the major role employers have to play in supporting the nation’s wellbeing.

Writing tips for Top Consultants
TIP #5: How To Write Concisely (3rd instalment)
Most people want to write more concisely, but what exactly is ‘conciseness’?

What will 2017 bring for customer experience?
As we start a brand new year, I, like many other people, have started thinking about what 2017 will mean for businesses looking to create world-class customer experiences.

Creating the future workforce - today
Digital has already delivered a major blow to businesses

Future of bricks-and-mortar stores in question. New research shows digitisation of stores overdue.
Consumers are growing increasingly frustrated with the in-store shopping experience that offers little of the convenience of online counterparts, with four in ten claiming shopping in-store is a chore and a third saying they would rather be at home washing the dishes. This is the finding of a report published today by Capgemini's Digital Transformation Institute, titled "Making the Digital Connection: Why Physical Retail Stores Need a Reboot."

Technology is becoming more human? Are we?
As the Fourth Industrial Revolution gets under way, intelligent digital technologies are becoming more responsive, more human. But are our organizations? Are our processes and working cultures? Is the work we ask people to do? At Davos 2017, we present practical steps to help business leaders rapidly transform their organizations and workforces to catch up with the new demands and opportunities of the digital age.

Could a robot write your strategy?
You should never say never, but it’s tempting.

When it comes to emissions – how do carmakers stack-up?
The European automotive industry invests close to €45 billion into R&D annually, a large percentage of which is on fuel-efficiency technology. This reflects the need to meet the European Union’s mandatory emission reduction targets for new cars. These require that, by 2021, new car fleets do not emit more than an average of 95 grams of CO₂ per kilometre (g/km).

Writing tips for Top Consultants
TIP #4: How To Write Concisely (2nd instalment)
Most people want to write more concisely, but what exactly is ‘conciseness’?

Accenture’s top 5 predictions for what will be hot at CES 2017
Roughly 177,000 people are expected to converge on Las Vegas next week for the Consumer Electronics Show.John Curran, managing director for communications, media, and tech at Accenture, has come up with his annual predictions of the prevailing themes.

Tackling the challenge of digital strategy
Successful implementation of digitally enabled strategies is challenging.

Reboot your cybersecurity strategy in six steps
A recent study by Accenture Security uncovered a disconnection between how organisations perceive cyber threats and the actual reality of the situation. T

Our 2017 predictions for manufacturing
The manufacturing industry is undergoing one of its most significant periods of disruption. As businesses continue to grapple with the changes brought about by new technologies, 2017 promises to be a year of landmarks for manufacturers.

11 Steps to Improve Your Leadership Presence
“The most dangerous leadership myth is that leaders are born—that there is a genetic factor to leadership.

The sharing economy – sizing the revenue opportunity
Introducing the “Sharing S-curve”

Forget the Resolutions — Write Your Personal Manifesto
I’ve discovered an alternative to New Year’s resolutions, one that addresses that disconnect between the what and the why and can spark real change. It’s the personal manifesto, and it particularly valuable for those who aspire to lead.

Power Naps Really Do Work, So Why Don’t We Embrace Them at the Office?
While some people claim that they “can’t nap,” most get kind of dreamy-eyed when they talk about it, often sharing stories of that glorious Saturday afternoon catnap or the Sunday doze on the beach. Few, however, consider it a basic right, especially when it comes to the napping at work.

Could Siemens’ Blockchain-Based Microgrid Project Foster an Energy-Sharing Economy?
Siemens and New York-based startup LO3 Energy have announced that they are partnering up to make the energy-sharing economy a reality through the development of microgrids that use blockchain technology to enable local energy trading.

How to Serve Customers via Social Media via
Only do it if you know what you're aiming to achieve, and you're able to focus sufficient resources to do so....

Writing tips for Top Consultants from — a toolkit of 21 everyday writing techniques
TIP #3: How To Write Concisely

When I ask people on my writing workshops what they most want to improve about their writing, nine out of ten say ‘conciseness’.

How Unilever Reaches Rural Consumers in The Developing World
Consumer markets in the developing world are an enormous but still-untapped opportunity for companies seeking new sources of growth. Within that group is an even more overlooked opportunity: the rural consumer. By its sheer size, it has huge potential. Worldwide, there are 3.4 billion rural consumers and about 3 billion of them live in developing countries in Asia and Africa. They are not all poor; in many countries, a rural middle class is emerging or expanding. Technology is making it easier to connect with rural consumers in so-called media dark areas.

With over 600 fields poised for across Asia over the next decade, how can companies take advantage?
The scale of the opportunity With over 600 fields poised for decommissioning across the Asian region over the next decade, there are opportunities. This is the first time APAC has faced decommissioning on this scale. One of the biggest challenges in this region is the lack of clarity from government regulations on decommissioning. This affects operators directly and also complicates asset financing, M&A transactions, service sector resourcing and the handling of ceased fields. What will determine the speed of decommissioning? The speed of field decommissioning will mostly depend on the responsiveness of the service sector, oil prices, cost management, and environment protection concerns. Local regulations will also play a major part in influencing how the market develops. Australia and Thailand have clear rules in place, while China, Indonesia and Malaysia have less defined controls on issues like liability. Lack of clear regulations could make it more difficult for companies to obtain financing to decommission fields in those countries.

Why Facebook, Amazon, Microsoft, and Google all desperately need you to know that the robots are coming ...
It's been an unusual year in tech: Apart from maybe Snapchat's elusive Spectacles, there hasn't been a truly game-changing, mass-market piece of technology that's totally dominated the conversation.

What might a tech-enabled Christmas look like in 2026?
Fast forward ten years – what will Christmas look like? How will technology change our experience of Christmas in 2026? Global futurists Rohit Talwar and April Koury from Fast Future Publishing suggest how the festive season might be technologically different ten years from now:

The Coming Upheaval in Aerospace and Defense
Like many industries, aerospace and defense will go through a major transformation in the next five to 10 years.

10 top writing tips from — a toolkit of 21 everyday writing techniques
Top Tip #2: Set time aside to plan

Poor or non-existent planning is the single biggest problem I see in business writing.

How to avoid becoming 'digital prey'
All businesses will become either a digital predator or prey by 2020, according to a study by tech research and analysis group Forrester Research. In order to avoid becoming the prey, most enterprises must find new ways to deliver value for the end-to-end customer experiences they offer.

Business Beyond Brexit
Negotiations on the U.K.’s split from the European Union could take years. Instead of waiting, enterprise leaders should rethink their strategies now.

How to crack the coding challenge
Even for the most seasoned software engineer or developer with a background education in computer science or engineering, completing a coding challenge or a technical screening can be nerve-wracking.

Why we are sometimes only 10% efficient
One of the peculiarities of the normal human mind is that it can only hold one thought at a time.

Cybersecurity Exposed: The Cyber House Rules – New Book Claims Every Cybersecurity “Megabreach” is 100% Preventable (But Cheaper to Ignore)
‘Cybersecurity Exposed: The Cyber House Rules’ is the book most CTOs would want to see ripped up and burned, for exposing the embarrassing truth.

Great answers to Management Consultancy Interview Questions – Part 3
We continue our series to help you to answer interview questions which are common for management consultancy candidates.

Three Steps to Anticipate Market Disruption
Disruptions rarely start with a big bang. Most begin quietly as “weak signals,” barely noticed — until they’ve suddenly turned the market upside down.

Megatrends - The five global shifts reshaping the world we live in.
The five global shifts reshaping the world we live in. What are the implications for organisations, industries and wider society, right now and in the future? How can we shape and respond to them? Join the conversation:

The rise of chat bots and AI is changing the way people do business. Find out how in a new PA Consulting blog
2016 is the year of the chatbot, with over 30,000 of them now available on Facebook’s messenger platform1. Companies such as IPsoft are making great strides with the use of cognitive agents (in this case Amelia) to automate service desk tasks. The vast quantities of data that retailers such as Amazon and eBay now collect about us has enabled personalised recommendations akin to personal shoppers.

10 top writing tips from — a toolkit of 21 everyday writing techniques
TOP TIP #1: turn your features into FABulous benefits

Whenever I talk about writing sales copy, I stress the importance of writing more about the reader than myself.

Think your Monday's bad? Spare a thought for Generation X
A lot of organisations across the globe have been so focused on pandering to millennials, that in the process they’ve neglected one of the most critical generations – Generation X.

What to Consider Before Leasing Excess Data Center Capacity
Investigate an eight-step approach to determine if leasing is an option. Whether the result of virtualization, application migration or other business events, the trend of excess capacity in the data center is encouraging business leaders to consider how it c