Rational decision making for IT leaders: the three perspectives of IT service delivery
by: Dr Richard Williams and Gordon Miller
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Summary:
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In the fourth and final paper in Proscetis' series on the issue of taming the problem of business and IT integration, the authors argues that IT leaders are relying on a limited, one-dimensional viewpoint for their decision-making. Successful management of IT's contribution demands that leaders use three distinct but related perspectives, while ensuring that the organisation avoids any habitual bias towards any single perspective. Decision makers who can demonstrate a balanced approach are able to justify and direct their investments in business terms, and take confident steps to meet future demands.
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| WebSite: |
| http://www.top-consultant.com/articles/Procertis-Rational_decision_making.pdf |
Author Details:
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Dr Richard Williams and Gordon Miller
Procertis
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