'What I Really Meant Was...'
by: Brian Ward
How operational definitions can improve communications and manage expectations
Most people will roll their eyes when someone suggests that they take time out of their busy days to engage in a discussion regarding definitions around the various buzzwords in circulation today (sometimes referred to as 'operational definitions'). But without clear meaning, communications become extremely fuzzy. And fuzziness can kill your efforts at performance improvement.
What can you do to engage people in such essential discussions, without having them roll their eyes? Here are 7 ways in which you can get their attention and involvement...