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How to keep your customers?
Susannah Schofield shares her bespoke SPEND AGAIN business model to allow you to capitalise on the benefit of a repeat purchase.
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Got scammed… what next?
Following this week’s warning of bogus security warnings putting PC users at risk, Catalin Cosoi, Chief Security Strategist at Bitdefender, discusses what the steps are once a user becomes the victim of a cyber-scam.
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Bright ideas for professional services firms’ websites
Clearly, clients don’t engage professional services firms based on a website alone.
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A multichannel mess in the back-office - and what to do about it
Contact centre employees are today faced with a manic multichannel environment.
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The Journal - Brave new world:
New frontiers in banking M&A
Banking M&A is evolving
rapidly along new, more
complicated and less
predictable patterns.
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6 |
The Economics of Marketing Consulting Services: Survey Results
What type of marketing do consultants spend the most time on? Which of those delivers the highest ROI? And what is the average project size for consultants?
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Why we need to think more seriously about cultural stereotypes
Cultural stereotypes shouldn't be dismissed off-hand in the global professional arena.
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8 |
Employee Engagement, What a Pity!
If you ask an expert on Employee Engagement what they can do on Monday morning to engage your employees they will bring the conversation round to what Employee Engagement means to them, without ever giving you a direct or useful answer to your question.
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APQC Best Practices Study on Effective Project Management Offices Shows That “You Get What You Measure”
Report details how Dell Services, DTE Energy Co., IBM, and United Illuminating Company manage projects for maximum value
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10 |
How deal with heckling during a presentation / training
Some advice for dealing with hecklers when you are giving a presentation or training.
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12 |
New report aims to increase profits by revolutionising the workplace
The Obsolete Currency of Real Estate report outlines a new strategic model for workplace reviews that focuses on the needs and priorities of the employee in order to drive productivity and increase profits.
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Top Tips for delivering a successful ‘Roast’
Eric Fitzpatrick of Toastmasters International has the following ideas to help you to create and deliver a successful roast.
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14 |
Five steps to better project management
Improved productivity and better communication are key goals for many organisations in 2013.
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15 |
The monkey on our shoulder – Talk positively to yours to improve your own sales success!
It is human nature to make subconscious decisions about customers and what they can and can’t afford.
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EU buyouts: Finding a way to exit the boom year deals
Many of the headline-hitting buyouts of the boom era are still sitting in private equity portfolios.
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Preparing for the workspace of the future
The workspace of the future can be wherever the employee is, provided they have access to the applications and data they need, with the security and control demanded by the IT function, writes Centralis’ Rob Greenslade.
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18 |
How to use crowd-sourcing to create organisational change
So while crowd-sourcing is a new and sexy concept, it really refers to the age-old process of recruiting groups to complete tasks that it would be difficult, if not impossible, for one person to complete alone.
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19 |
Why the corporation is failing us and how to restore trust in it
Colin Mayer, Professor of Finance at Saїd Business School, has published an outspoken book Firm Commitment on the breakdown of trust - its causes, consequences and what we should do to fix it.
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20 |
The wisdom of integral management vs. corporate narcissism
When it comes to companies, we can study the performance and behavior of the individuals that make up the company, but then we can also view the company as a collective of individuals.
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