Moorhouse Consulting 2.  How can the NHS adopt more Agile ways of working?

article imageAgile project management is increasingly being used in many business environments and outside of traditional software implementation projects, because of the flexibility it allows and the faster realisation of benefits that are better aligned to users’ needs.

PwC 3.  Family Businesses in the Digital Age

article imageThis year’s findings reveal that, while the threat of digital disruption is being felt by Senior Executives, many family firms lack robust strategies for the digital age. The need to continually innovate came out as the biggest single challenge respondents see over the next five years with 54% of family businesses discussing digital disruption at board level.

KPMG 5.  KPMG's CEO: It's Okay for Women to Lead Differently

article imageWomen are often faced with a bit of a conundrum in the workplace: failing to show confidence and assertiveness can leave them behind when it comes time for handing out promotions and recognition. At the same time, women who do show assertiveness are sometimes perceived negatively by their colleagues...

ThoughtWorks 6.  Dividing frontend from backend is an antipattern

article imageWe software developers have historically used the terms “frontend” and “backend” to describe work on client-side and server-side applications, respectively. This conceptual split has evolved into the creation of specialized developer roles for each, which is still the norm throughout the industry. In practice, this is an arbitrary split that is too often used to avoid work we don’t want to do...

10.  Consulting Industry Caught in the Crossfire

The worlds of employment and business are becoming increasingly turbulent as the stability of the enterprise grows ever shorter, the loyalty of the enterprise to its people faces extinction, and the wealthy countries of the world stand at a precipice of overhanging debt.

ThoughtWorks 12.  The rise of the digital city and why it’s so important

article imageMany think of digital cities as an end goal. In a way, our cities are already digital. Rather than thinking of digital cities as something that you can see, like faster trains, it’s actually the hidden stuff, such as data, that have the power to really change the lives of citizens.

14.  Opinion How robotic process automation will power the chatbot revolution

article imageWith Gartner predicting that by 2020, 85 percent of customer interactions will be managed without a human, it’s no surprise that chatbots are expected to bring about a customer experience revolution. Chatbots will be on the frontline of customer service, solving many of the challenges businesses face in scaling their operations to serve millions of customers, 24 hours a day.

The Management Centre 15.  7 Top tips for managing at a distance

article imageManaging an ‘invisible’ team of people – who don’t sit anywhere near you and may not even be in the same time zone – can be a huge challenge. How do you make sure out of sight isn’t out of mind?

16.  Are you as good as you think you are?

How accurate is our ability to self-evaluate? Are you as good as you think you are? The chances are you may not be quite as expert as you imagine and your ability to self-evaluate may be tinted through rose-coloured spectacles, says Ally Yates author of ‘Utter Confidence: How what you say and do influences your effectiveness in business’

KPMG 18.  How to enhance your customer experience investments

article imageOver the past several years, organisations have invested vast amounts of money in building attractive-looking front-ends to enhance their customers’ experience. But KPMG research found that only around 30 percent of enterprises feel they’ve received the expected return from those investments. And further, many customer experience initiatives end up losing money for the company.

19.  Flexible working: Why more companies need to embrace it

We’ve seen enormous technological and social changes in the workplace in recent years.These changes have forced some companies to adapt in order to attract and sustain much needed talent.Unfortunately, despite this, a lot more still needs to be done to ensure flexibility and inclusivity is addressed in every workplace and integrated into the culture of the companies.Yuliana Topazly of BuddyWith explains why.

20.  Word hacks to make your presentation memorable

When you give a presentation you want your words to stick in the minds of our audience.Luckily there are tools we can use to ensure that our audience members remember both the important points being made and the speaker as well.The same tools also help speakers remember what to say.