1.  The key to automation success? Upskilling your workforce

article imageCurrently, automation does increase productivity to an extent, but the key to reaching its full potential is by an appropriate upskilling of the workforce. This was the conclusion of Capgemini’s latest report, which also found that in the majority of companies, automation is not yet meeting executives’ desired goals of increased productivity.

2.  The five lessons consulting firms need to learn about the next generation of managed services

Our recent report on how the consulting delivery model could change from being an often uncomfortable and suboptimal mix of advice and implementation to a combination of deep expertise, smart software, and proprietary data (something we’ve reluctantly—in the absence of anything better—termed “managed services”) has triggered more conversations with more firms than anything else we’ve written this year.

ThoughtWorks 3.  The seven tenets of new age business analysis

article imageThe most radical period of change in industrial history is nearly upon us. While technology is evolving faster than humanity and is able to keep up with it, there is a need for rapid, sustained and growing innovation in what the World Economic Forum has dubbed the Fourth Industrial Revolution.

Forbes 4.  How To Integrate AI Into The Enterprise

article image15 years or so ago, AI still largely had a terrible reputation. It had suffered from decades of over-promise and under-delivery, and if you went into a company saying you wanted to do something with AI, you’d be treated with a high degree of skepticism. Now, it’s rare to find any technology-driven venture that doesn’t have AI of some kind in it. It’s akin to the dot-com boom whereby every single business in the world, and indeed most projects within businesses, had to have a web element to it. Now, the same is largely the case with AI.

ThoughtWorks 6.  EmoPy: a machine learning toolkit for emotional expression

article imageI recently led a project team at ThoughtWorks to create and open source a new Facial Expression Recognition (FER) toolkit named EmoPy. The system produces accuracy rates comparable to the highest rates achievable in FER and is now available for anyone to use for free.

Capgemini Consulting 8.  Digitally enabling healthier lives

article imageThe Consumer Goods Forum together with Capgemini has created a Global Health and Wellness Digital Framework to demonstrate how digital can help impact behavioural change to empower people to lead healthier lives.

Gartner 10.  The Customer Experience Advantage Of Artificial Intelligence In The Cloud

article imageArtificial intelligence and cloud computing are both dynamic technologies on their own. Put them together and you get a customer experience powerhouse. Gartner predicts that by 2020, 85% of customer interactions will be managed without a human. It’s likely that many of those interactions will be handled through cloud-based solutions with AI.

Deloitte 11.  Technologies and tactics for tomorrow's regulator

article image​Regulating complex environments needn’t be cumbersome or expensive. New technologies and methods can help regulators operate efficiently and effectively, reducing compliance costs and improving the business experience.

Capgemini Consulting 15.  Reshaping the Future: Unlocking Automation’s Untapped Value

article imageWhether it’s taking advantage of automation quick wins, those use cases that are not only easy to implement but also have a high benefit upside, or implementing automation use cases on a larger scale, the new report by the Capgemini Research Institute “Reshaping the future: unlocking automation’s untapped value” shows that organisations are not yet taking full advantage of the benefits of automation.

ThoughtWorks 16.  The top 5 mistakes you're making when it comes to customer loyalty

article imageWe operate in an increasingly fast, complex and interconnected world, where nimble new market entrants have been able to upend established sectors through a laser focus on unified experiences that win loyalty — and drive great businesses. Many of these barnstorming startups share a common feature: they have co-founders who have embraced human-centered design or come from a design background.

18.  Working from home? Here’s how to make it work for you

With the advancement of technology and more organisations offering flexible working arrangements, telecommuting has become the norm among many professionals today.Research from the TUC (Trades Union Congress) estimated that the number of people working remotely in the UK increased by a fifth between 2006 and 2016, and now stands at approximately 1.5 million.

Gartner 19.  Magic Won’t Help You Meet Your Goals, but Customer Insights Will

article imageGartner research shows the need for customer insights is growing — 74% of marketing leaders surveyed ranked market and customer insight as their most prized capability. This makes sense; customers expect personalised, targeted, relevant experiences and the way to determine the how, what and where of those experiences is through qualitative and quantitative customer insight.