PA Consulting Group 2.  Taking Small Steps Towards Customer 4.0

article imageWe know organisations today have much less influence over their customers' buying behaviours. And the customer-led revolution, what we call 'Customer 4.0', calls for businesses to really get to grips with the end outcomes customers seek.

PA Consulting Group 3.  What makes the market leaders, leaders?

article image70% of manufacturing companies that were on the Fortune 1000 list ten years ago have vanished. Survivors include IBM, Boeing, General Motors, John Deere, Rolls Royce, and Philips – they are market leaders because they continuously renew offerings, recharge capabilities and redesign their organisations.

OEE 4.  Tackling the Challenge of Evolving Customer Expectations

article imageAt Oracle’s recent Modern Business Experience (MBX) event in London, virtually every business in attendance agreed on one thing: it’s never been more important to ensure both your corporate culture and approach to technology lend themselves to a constantly evolving customer experience.

ThoughtWorks 6.  Leading with compassion and inclusivity

article imageWe are living in challenging times, fraught with anxiety and stress. Globally, we are faced with daily acts of terror, hate crimes, riots and protests, each having a long-lasting and damaging impact on the people around us and the communities we serve. Naturally, this is bound to blur the thin line dividing personal and professional lives.So, how should your organisation respond in the aftermath of difficult events?

PA Consulting Group 10.  How to engage millennials

article imagePA’s Freneka Mumford, people and talent expert, is quoted in an article in Ignites Europe which looks at how the fund industry can engage better with millennials. The article discusses how fund firms should make more of an effort with millennials to understand their aspirations and help to create a more innovative sector.

ThoughtWorks 14.  Understanding Design Thinking, Lean and Agile

article imageHighly touted methodologies, such as Agile, Lean, and Design Thinking, leave many organizations bamboozled by an unprecedented array of processes, tools and methods for product development. How do the methods fit together to achieve the right outcome, and what's the right balance? What’s the best approach for your circumstances?

PA Consulting Group 16.  Embrace the benefits of servitization

article image70% of manufacturing companies that were on the Fortune 1000 list ten years ago have vanished. Survivors include IBM, Boeing, General Motors, John Deere, Rolls Royce, and Philips – they are market leaders because they continuously renew offerings, recharge capabilities and redesign their organisations.

PA Consulting Group 20.  Agile – a chemical romance?

article imageThink about how you feel when you tick something off your to-do list or – if you work in an Agile environment – when you move a task post-it to ‘done’? You feel good right? This natural ‘high’ is due to a hit of dopamine: a chemical reward from your brain designed to keep you focused on the end goal. A recent report stated that higher productivity and team morale are in the top five benefits of Agile ways of working